Welcome to FAQ’s section of Glitz Party Factory

1)How many days do you take to ship the order ?

All orders will be shipped within 48 hours of placing the order. For express shipping kindly contact customer care WhatsApp support number 8807000702

2) How to place an order for new themes?

The user can contact the customer care or the physical store and place the  order. Since new designs take time, the customer is expected to place the order much prior to the event date.

3) How do I make payments ?

Glitz Party Factory offers the below mentioned payment options :
· Pay online through Credit/Debit card
· Netbanking facility
· NEFT Transfer.
. Paytm & Google Pay

For alternate payment methods kindly reach out to the customer care WhatsApp support mentioned in the site.

4) Do I get any confirmation upon placing the order ?
Yes.You will informed via E-mail to the registered email id.

5) How can I track my order ?

All notifications will be sent via E-mail. The order status and Tracking details will  be notified to the user.

6) What are the current areas of delivery ?
Currently we ship across South – India.For more information please read Shipping Policy.For orders from rest of India, shipping charges will be charged at actual’s.

7) What is the delivery timing ?
We send the shipments through The Professional couriers and other reputed courier companies. Tracking number will  be shared to you after the shipping the order and the live tracking status  can be done on the concerned courier companies official website.

8) How do I return the order ?
Please note that the user can return only orders that are found to defective/damaged upon delivery. The user is expected to call/write to our customer care team within 24 hrs of receiving the order.

For more details kindly read our ‘Return Policy’ put up on the website.

9) How do I make escalations ?
You can mail your concerns/feedback to contact@glitzpartyfactory.com